Terms and Conditions of the Aclean Website
Aclean Website Terms
Last updated: 15 March 2026.
These Terms and Conditions govern the use of the Aclean website at aclean.pl (the “Website”), including the rights and obligations of Users and the Administrator’s liability.
These Terms and Conditions constitute terms for the provision of electronic services within the meaning of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means.
The Administrator and owner of the Website is Green Hall sp. z o.o., with its registered office at ul. Hoża 86 lok. 410, 00-682 Warsaw, Poland, entered in the National Court Register (KRS) under number 0001080031, NIP 9522250700, REGON 52742584600000, hereinafter the “Administrator” or “Service Provider”.
The Administrator can be contacted in particular:
by email: kontakt@aclean.pl,
by telephone: +48 507 294 507,
by post: ul. Hoża 86 lok. 410, 00-682 Warsaw, Poland.
Use of the Website is voluntary and free of charge.
Users are required to read and accept these Terms and Conditions before using the Website. Use of the Website constitutes acceptance of all provisions of these Terms and Conditions.
For the purposes of these Terms and Conditions, the following definitions apply:
Website – the website available at aclean.pl together with its subpages.
Administrator / Service Provider – the entity identified in section 1(1) of these Terms and Conditions.
User – any natural person, legal person or organisational unit using the Website.
Electronic Services – services provided electronically by the Administrator through the Website, in particular access to informational content and contact forms.
Contact Form – a Website function allowing Users to send a message to the Administrator.
The Website is informational in nature and presents, in particular:
– Aclean’s cleaning services,
– information about working standards, service areas and contact details,
– other content related to the Administrator’s activities.
The Website may enable Users to:
– send an enquiry through a Contact Form,
– subscribe to a newsletter, if this feature is made available,
– follow links to external websites, such as social media profiles.
Use of the Website does not, in itself, constitute the conclusion of a cleaning services contract. Such a contract is concluded only after the User and the Administrator have individually agreed its terms, for example by email, by telephone or through a separate agreement.
To use the Website correctly, Users need:
– a device with internet access,
– an up-to-date web browser, such as Chrome, Firefox, Safari or Edge,
– cookies and JavaScript enabled to the extent necessary for the Website to function correctly.
The Administrator endeavours to keep the Website available continuously and without disruption but reserves the right to:
– suspend the Website temporarily, for example for maintenance, updates or outages,
– change the Website, its functions and its content.
Users undertake to use the Website:
– in accordance with applicable law,
– with respect for the personal rights and rights of third parties,
– in a manner that does not infringe the Administrator’s rights.
In particular, Users must not:
– attempt to interfere with the operation of the Website, including through hacking or attempts to bypass security measures,
– publish unlawful, offensive or third-party-rights-infringing content, where the Website permits comments or reviews,
– use the contact details published on the Website for spam or marketing without the Administrator’s consent.
Users are responsible for damage caused by using the Website in breach of the law or these Terms and Conditions.
The Website may provide a Contact Form allowing Users to submit enquiries to the Administrator.
Information submitted through the Contact Form is processed to:
– respond to enquiries,
– prepare service quotations,
– correspond in connection with Aclean’s activities.
Rules for the processing of personal data are set out in the Privacy Policy.
Users undertake to provide information in the Contact Form that is truthful, up to date and does not infringe third-party rights.
The Administrator may decline to respond to messages that:
– constitute spam,
– contain offensive or unlawful content, or content unrelated to Aclean’s activities.
The Administrator endeavours to ensure that the content on the Website is current and reliable but does not guarantee that all information will be fully up to date at every moment. The information on the Website is general and informational in nature.
The Administrator is not liable for:
– decisions Users make based on information on the Website without first contacting the Administrator individually,
– interruptions in Website availability caused by technical circumstances or events beyond the Administrator’s control, including network failures, external attacks or force majeure,
– damage resulting from use of the Website contrary to these Terms and Conditions or applicable law.
The Administrator is not responsible for the content or operation of external websites linked from this Website. Users access those websites at their own risk.
All content on the Website, in particular:
– texts and service descriptions,
– graphics, photographs and videos,
– logos, visual identity elements and layouts,
is protected by law, including copyright and industrial property legislation.
Copyright in Website content belongs to the Administrator or third parties with whom the Administrator has entered into relevant agreements or licences.
Copying, distributing, modifying, publicly performing or making Website content available in any form without the Administrator’s prior express consent is prohibited, except where permitted by applicable law.
Users may use Website content only for their own personal purposes related to learning about Aclean’s services.
The rules governing the processing of Website Users’ personal data are set out in Aclean’s Privacy Policy.
The use of cookies and similar technologies is described in Aclean’s separate Cookie Policy.
Using the Website may involve storing cookies on a User’s device, in accordance with the browser settings and consents provided.
Users have the right to submit a complaint concerning the operation of the Website or electronic services provided by the Administrator.
Complaints may be submitted:
– by email to kontakt@aclean.pl,
– in writing to ul. Hoża 86 lok. 410, 00-682 Warsaw, Poland.
A complaint should preferably include:
– information enabling the User to be identified, such as their name and email address,
– a description of the issue,
– the date on which the problem occurred and, where possible, screenshots or other supporting documentation.
The Administrator will consider complaints as soon as reasonably possible and no later than 30 days after receipt, and will reply in the same form as the submission unless the User specifies another form.
Matters not governed by these Terms and Conditions are subject to the relevant provisions of Polish law, in particular:
– the Polish Civil Code,
– the Act of 18 July 2002 on the Provision of Services by Electronic Means,
– other generally applicable laws.
Disputes arising in connection with use of the Website will be resolved by the competent common court having jurisdiction over the Administrator’s registered office, subject to mandatory provisions of law protecting consumers.
These Terms and Conditions are made available free of charge on the Website in a form that enables Users to obtain, reproduce, save and print them.